Detailed Online Flower Delivery Terms for Harold Wood Customers

Florist Harold Wood E-Commerce Terms & Conditions

Introduction

Welcome to Florist Harold Wood. These Terms and Conditions ("Terms") govern your use of our website and the services provided through our e-commerce platform, specifically relating to the online ordering and delivery of flowers in Harold Wood and the neighboring areas. It is important that you read these Terms carefully before ordering. By using our website and placing an order with us, you agree to comply with and are bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

Scope of Terms

These Terms apply to all online customers of Florist Harold Wood who place an order for flower delivery services within Harold Wood and the surrounding regions. Our services are designed for individual and business customers seeking floral arrangements for personal or professional purposes via our e-commerce platform.

Order Process

1. Product Selection: Customers can browse our online catalogue and select from a variety of flower arrangements, bouquets, plants, and gift items. Detailed descriptions, photographs, and pricing information are provided for each product. Please note that, as flowers are a natural product, variations in colour, shape, and size may occur, and seasonal availability may affect the final appearance of your order. Substitutions may be made where necessary, but quality and design will always be maintained where possible.

2. Placing an Order: To place an order, simply add your chosen items to the shopping cart and proceed to the checkout page. You will be required to provide personal details, including delivery information, recipient’s name and address, contact numbers, and any special instructions. Please check all details carefully before confirming your order, as errors can cause delays or failed deliveries.

3. Order Confirmation: After submitting your order, you will receive an order confirmation on-screen and via email. This confirmation is an acknowledgement of receipt of your order request and does not constitute acceptance of the order or guarantee of delivery.

4. Acceptance and Fulfilment: Florist Harold Wood reserves the right to accept or decline any order at our sole discretion. Once your order is accepted and payment is received, we will process your order for delivery within the agreed time frame, provided all details are accurate and products are available.

Payments

1. Payment Methods: We accept major debit and credit cards through our secure online payment gateway. All transactions are processed in pounds sterling (GBP). Alternate payment methods may occasionally be available and will be clearly indicated during checkout.

2. Payment Confirmation: Payment must be made in full at the time of placing your order. We are unable to dispatch or deliver any flowers or gifts until your payment has been successfully processed and received in our account.

3. Pricing: All prices shown on our website are inclusive of VAT, where applicable. Delivery charges will be calculated and displayed separately during the checkout process, depending on the delivery address and specific requirements.

4. Payment Security: Our e-commerce platform employs industry-standard encryption and security protocols to safeguard your payment and personal details. However, you are responsible for safeguarding your account credentials and for all activities carried out under your account.

Delivery Policy

1. Delivery Area: We provide online flower delivery across Harold Wood and selected adjacent localities. Please ensure that your delivery address falls within our delivery zone before placing your order.

2. Delivery Times: Delivery times are offered in good faith and indicate when we will strive to deliver your order. While we aim to fulfil required delivery dates—especially for special occasions such as birthdays or anniversaries—unforeseen circumstances such as adverse weather, traffic, or supply issues may occasionally arise. We cannot offer absolute delivery time guarantees, though we always endeavour to contact customers in the event of an unavoidable delay.

3. Recipient Not Present: If no one is available to receive the flowers at the stipulated address, we will leave the arrangement with a neighbour, at a safe location, or attempt to redeliver according to your instructions, where possible. A delivery note will always be left at the property to inform the recipient. In cases where delivery cannot be completed, a further arrangement or redelivery may incur additional charges.

4. Failed Delivery: It is the customer's responsibility to provide accurate recipient details including address, postcode, and contact information. Florist Harold Wood cannot accept liability for failed or delayed delivery due to inaccurate information provided.

Cancellations and Amendments

1. Order Cancellations: If you wish to cancel your order, please notify us as soon as possible. Cancellations can only be accepted before the order has been prepared or dispatched. Once preparation has commenced—or the order is en route for delivery—cancellation may not be possible and a cancellation fee may apply to cover costs incurred.

2. Amendments: Should you wish to amend order details (such as delivery address or message), please contact us promptly. Amendments are not guaranteed once the order has been processed but we will make every effort to accommodate changes where practical.

3. Refunds: Refunds, where applicable as a result of cancellations or undelivered orders, will be processed using the original payment method. Refunds may take several working days to appear in your account, depending on your bank or card provider.

Returns and Replacements

1. Perishable Nature: Our flowers and plants are perishable goods, and as such, are exempt from the statutory right to return under UK distance selling regulations. However, we strive for complete customer satisfaction. Please inspect your flowers upon delivery and notify us within 24 hours of any dissatisfaction or issues regarding freshness or quality.

2. Replacement Policy: In the unlikely event that you receive flowers that are not fresh, damaged, or do not substantially match the description, please contact us immediately. Where appropriate, we will offer a replacement or partial refund, subject to photographic evidence and at our discretion.

Liability

1. Service Liability: Florist Harold Wood will always endeavour to provide high-quality products and professional delivery services. If we fail to deliver your order as agreed, our liability is strictly limited to the value of the goods ordered—including any applicable delivery charges. We do not accept liability for indirect or consequential losses, including missed events, emotional distress, or loss of enjoyment.

2. Force Majeure: We shall not be held responsible for any delay or failure in performing our obligations caused by circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government or other authorities, strikes, accidents, or supply chain interruptions.

3. Customer Responsibility: It is the customer’s duty to provide us with accurate information and to ensure that recipients are available to accept deliveries. We are not liable for failed deliveries arising from inaccurate details or absence of the recipient.

4. Allergies and Safety: Some flower varieties may cause allergies to sensitive individuals. It is the customer’s responsibility to ensure the chosen flowers are suitable for the recipient. Florist Harold Wood will not be held liable for any adverse reactions.

Intellectual Property

All website content, including images, text, and product designs, remains the intellectual property of Florist Harold Wood or our licensors. You may not use, copy, or reproduce any content for commercial purposes without our express written consent.

Privacy and Data Protection

We are committed to protecting your privacy and processing your personal data in accordance with applicable data protection laws in the UK. All personal information supplied is used solely for processing your order and will not be shared with third parties, except as necessary for delivery or legal obligations. For more information, please refer to our Privacy Policy.

Governing Law and Jurisdiction

These Terms and your use of our website and services are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with the website, our services, or these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

Florist Harold Wood reserves the right to update or amend these Terms at any time. Customers will be notified of significant changes where practicable, but it is your responsibility to review them regularly before ordering. Continuing to use our website and place orders after modifications have been made constitutes your acceptance of the updated Terms.

Additional Information

These Terms and Conditions apply exclusively to customers seeking online flower delivery in Harold Wood and the surrounding areas. Please contact us for any clarification or further details regarding our terms before placing your order. If any part of these Terms is found to be invalid or unenforceable, it will not affect the validity of the remaining provisions, which shall remain in full force and effect.

Thank you for choosing Florist Harold Wood for your online flower delivery. We value your custom and are committed to providing exceptional flowers and service for all your gifting and special occasions.