Florist Harold Wood Returns & Refunds Information
Our Fresh Flowers Guarantee in Harold Wood
At Florist Harold Wood, we understand that every bouquet is a special gesture. We are committed to delivering only the freshest flowers to homes and businesses throughout Harold Wood and the surrounding communities. Our Freshness Guarantee ensures your flowers arrive looking their very best and stay beautiful for as long as possible. We operate as a trusted local florist and stand behind the quality of every arrangement we create.
Damaged On Arrival Policy
While we take great care in packaging and delivering your flowers, we know that rare incidents can occur during transit. Should your flowers arrive in a damaged condition (wilted, broken stems, or other visible issues), please let us know on the same day of delivery. Retain all original packaging and provide clear photographic evidence so we may swiftly process your claim. This helps us maintain our high standards and provide you the best service possible.
Freshness Window Policy
Florist Harold Wood guarantees that your flowers will remain fresh for at least five days from the date of delivery, provided you follow the care instructions included with your order. If your flowers appear wilted or show signs of poor condition within this time, and you have cared for them as instructed, we will review your concern and offer you a suitable resolution. Please contact us within five days of delivery with photographic evidence to activate your Freshness Guarantee.
Refunds and Replacements
Your satisfaction is our top priority. If your order does not meet our Freshness Guarantee or arrives damaged, we provide flexible options based on your preference and the specifics of your situation:
- Replacement Arrangement: We will arrange for a new, fresh bouquet to be sent out to you as quickly as possible.
- Refund: Where a replacement is not feasible or you prefer a refund, we will process this promptly using the same payment method as your original order, subject to review of the returned evidence.
To expedite your request, please include your order details, date of delivery, and photographs showing the issue. Our team will respond quickly to resolve your concern, usually within two working days.
How to Make a Complaint
If you are unsatisfied with any aspect of your experience with Florist Harold Wood, we encourage you to contact us directly. Complaints can be made regarding flower quality, delivery, or customer service. We recommend including as much detail as possible, including order references and supporting photos if appropriate. Our commitment as your local Harold Wood florist is to investigate every complaint thoroughly and respond within two working days, offering a resolution that reflects our care for our community and customers.
Our Commitment to You
Florist Harold Wood is proud to serve the local area, delivering fresh flowers to both households and businesses nearby. We value your trust and take every measure to ensure your satisfaction, from the moment you place your order to the day your flowers are delivered. If you have any questions about our returns, refunds, or complaints process, please reach out—we are here to help and enhance your floral experience.
